Message from our CEO

I would like to welcome you to Mercy Hospice and introduce you to our services and most importantly our people.

Mercy Hospice has for over 40 years, provided specialist palliative care to our community in Auckland and in fact can trace our heritage and mission back to the very founding of the Sisters of Mercy as well as their arrival into New Zealand in 1850.

Having been CEO since 2017 I have seen many changes in both community needs and the way we deliver our care.

We have transformed our support infrastructure to meet the challenges and ensured we are prepared for the increased needs across Auckland.

Mercy Hospice has also extended its education and community outreach services, investing heavily in supporting the entire collective of primary carers who we know deliver a huge amount of exceptional care in our city.

I would like to introduce you to our people, those who care directly for our patients and their families, as well as all those who provide support services and most importantly, the hundreds of Volunteers who donate the most special gift, their time.


Dr Arthur Morris
Dr Arthur MorrisDr Arthur Morris is a part-time Clinical Microbiologist at Auckland City Hospital. He is a Trustee of Southern Cross Trust and University of Auckland School of Medicine Foundation.
Dr Barry Snow
Dr Barry SnowDr Barry Snow is a Neurologist and the Director of Adult Medical Services at Auckland District Health Board. He is the former national Clinical Lead for Advance Care Planning for New Zealand.
Patricia Rowe
Patricia RowePatricia Rowe is a Sister of Mercy with a background in healthcare and mission development. She has governance experience in healthcare, education and community development organisations.
Nick Francis
Nick FrancisNick began his career as a Chartered Accountant in Auckland in 1986. In the late 80’s he travelled to Europe and gained corporate experience as financial controller with a large London-based company. Returning to Auckland, he later set up his own practice, which he merged with MGI Auckland in 1995. Becoming a principal in 1997, Nick has filled the role of Managing Director since 2001.
Sue Keppel

Executive Leadership Team

Dr Pam Jennings

Medical Director

Dr Carol McAllum

Strategic Clinical Director – Integrated Palliative Care Auckland DHB/ Mercy Hospice

Collette Parr-Owens

Clinical Services Manager

Cheryl Kenwright

Human Resources Manager

Teina Stewart

Operations Manager

Caroline White

Financial Controller