Auckland moved back into Alert Level 3 lockdown at 6.00am on Sunday 28 February and Mercy Hospice wishes to put your mind at rest that throughout the Covid-19 pandemic our team continues to care 24/7 for our patients and families whether via the Inpatient Unit (IPU) in Ponsonby or through the Community Care outreach service.

The Mercy team have shown their resilience and their ability to work differently to provide excellent care in this extremely stressful, changing Covid-19 environment. We were successful when the virus first hit and we will be successful again.

However, as a result of the Alert Level 3 restrictions, Mercy Hospice does have several key changes to ensure the safety of our patients, families, staff and volunteers. Please take a moment to read on to find out more or if you have specific enquiries feel free to contact us at

Thank you again for your understanding during this difficult time.

Mercy Hospice currently cares for 300 patients at any one time in your community and we could not do it without you. Thank you so much for everything you do, because every gift you donate, every hour you volunteer, every event you attend, every person who remembers us, makes a difference.

The IPU remains open as it did during the last Level 3 lockdown with visitor restrictions now in place. We can safely accommodate one support person or family member in our IPU, who must stay with their loved one and cannot come and go from our site. We sadly cannot allow additional visitors at this time. However, we have ensured during a patient’s final hours we can provide access for up to two additional people to be with their loved ones. Please note our main gates are closed and screening at both gates and front door are in place.

We continue to provide quality care for patients who choose to be at home rather than in the IPU. Through our Community and IPU Teams as well as our Family Support Team, we are identifying patients who may feel this is appropriate for them, and offering advice and support to them. Our Community nursing team is confident that all those who need our care in the community can be supported through this time.

Mercy Hospice stores are closed at Alert Level 3. They will reopen once level restrictions are lifted to Alert Level 2. We are incredibly thankful for all our volunteers and staff who have worked so hard during these testing times and we look forward to re-opening our retail stores when it is safe to do so. In the meantime we ask those wishing to drop goods off to please wait until the level restrictions are lifted when you can safely leave items. Thank you so very much!

Mercy Hospice would not be able to provide the level of service that they do without our wonderful 540 volunteers. However, during this time we have made the decision to suspend the volunteer service, due to our Hospice Shops being closed and to keep both our patient services volunteers safe. We are still accepting volunteer applications for when the service resumes

Any scheduled events will be reviewed and cancelled accordingly if held during Alert Level 3.

The Mercy Family Support Team will remain available to patients and their whānau, in our inpatient unit or in the community. The team will be working on-site or remotely from home for the remainder of the week.

As per above, we are not accepting donations of goods at this time due to safety concerns, however if you wish to give a financial contribution, we greatly welcome any support. With events cancelled and our stores closed, we rely heavily on the generosity of our community. Please help us to help support those most in need by donating here