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Our Commitment to Quality

Mercy Hospice Auckland is committed to providing the highest quality of care for the patients and families that we support either in their own homes or the In-Patient Unit. We do this through our Mission:

To ensure that those in our community are cared for with the utmost professional skill, compassion and service.

For us, "Quality" means that every team at Mercy Hospice Auckland is committed to improving the quality of services and care that we provide to ensure the very best outcomes for our patients.

Mercy Hospice Auckland always strives to do better and we value feedback from our patients and families to help us improve our services. We practice a policy of open disclosure and regard any incidents or complaints as learning opportunities. If you have any compliments or complaints about your care please discuss this with your nurse, Clinical Co-ordinator or Doctor. Written complaints should be addressed to the CEO, Mercy Hospice Auckland,
PO Box 47 693, Ponsonby, Auckland 1144.

Mercy Hospice Auckland is certified under the Health and Disabilities Safety (Services) Act 2001 with the Ministry of Health.

Mercy Hospice is committed to the DAA Group Accreditation programme. We are also committed to the Performance Excellence Criteria of the New Zealand Business Excellence Foundation and continue to stretch our boundaries in pursuit of excellence above expectation.

We are committed to adhering to the Code of Health and Disability Services Consumers' Rights. All personal information is collected, stored and protected in accordance with the Health Information Privacy Code and the terms of the Privacy Act 1993.