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Our Commitment to Quality

Mercy Hospice Auckland is certified under the Health and Disabilities Safety (Services) Act 2001 with the Ministry of Health and is Accredited with Quality Health New Zealand.

We are committed to adhering to the Code of Health and Disability Services Consumers’ Rights. All personal information is collected, stored and protected in accordance with the Health Information Privacy Code and the terms of the Privacy Act 1993.

All compliments or complaints regarding care at the hospice should be discussed with your clinical charge nurse and or doctor. Written complaints should be addressed to the CEO, Mercy Hospice Auckland, PO Box 47 693, Ponsonby, Auckland 1144.